The module allows assembling and organizing all communication and work activities for each employee into a unified queue according to the parameters of:
- Load
- Importance
- Planned time of execution (SLA) for each type of activity
In particular, the unified queue collects activities such as tasks, requests, chats, emails, etc.
The module allows flexible configuration of queue parameters and status transition matrices for each queue object.
Additionally, the queue can be enhanced with a time-tracking module for employees.
The queue module for Espocrm is a tool that enables the ordering of work and communication activities for each employee into a unified queue. The module allows configuring queue parameters such as load, importance, and SLA (planned time of execution) for each type of activity, determining the processing priority of activities.
Moreover, the module allows configuring a status transition matrix for each queue object. This means that it is possible to define which statuses can be assigned to each type of activity and which transitions between statuses are allowed. Thus, a flexible queue management system can be created that reflects the current state of each activity.
Additionally, the module can be enhanced with a time-tracking module for employees. This means that the system can track the time spent on completing each activity and take it into account when distributing tasks in the queue. This helps improve work efficiency and customer service quality.
Overall, the queue module for Espocrm is a powerful tool for organizing employee work and managing work processes within a company. It enables creating a flexible and customizable system for managing activities, which improves customer service quality and increases employee productivity.
