The “Messenger Center” module for the EspoCRM platform is designed to manage communication with clients and employees through various messengers and an internal chat. It integrates several popular messengers such as WhatsApp (white and gray), Telegram, VK, and Viber, allowing for a wider reach of customers.
The module also features an internal chat for employees, enabling them to communicate with each other within the company, which improves communication efficiency and reduces task resolution time.
Each of the channels supports bots, which automate the processing of requests and notifications, increasing work efficiency and reducing the likelihood of errors.
The “Messenger Center” module is implemented in a pop-up window through a badge, providing quick and convenient access to the module’s functionality without interrupting users’ main work.
Overall, the “Messenger Center” module for the EspoCRM platform provides more efficient management of communication with clients and employees, improves service quality, speeds up task resolution, and reduces the workload on personnel.
