“BPM2B Indicators” Module for the BPM2B Platform
Introduction
The BPM2B Indicators module is an intelligent solution for business performance management, transforming data into actionable insights. It enables companies to automate the collection, analysis, and visualization of key performance indicators (KPIs), ensuring process transparency and facilitating timely decision-making. Whether it’s monitoring daily operations or tracking strategic KPIs, the module becomes your digital assistant in achieving business objectives.
Key Features
- Flexible Indicator Configuration
- Support for all types of metrics: KPIs, operational, lagging, and leading indicators.
- Customizable individual, group, organization-wide, and customer-centric indicators.
- Automatic calculation of values in real-time or at period-end (hourly, daily, monthly, etc.).
- Process Automation
- Integration with workflow to trigger actions on deviations (e.g., notifications to managers, corrective tasks).
- Data change-based triggers (entity updates, status changes).
- Dynamic Visualization
- Dashboard Widgets: traffic lights, charts, pie graphs, plan vs. actual analysis.
- Ability to customize display ratings (“Significantly Below Target”, “Above Target”, etc.).
- Target Value Management
- Prioritization algorithms for planned metrics across different scenarios (ongoing, periodic, grouped).
- Automatic selection of current target values based on priorities.
- Business Process Adaptability
- Support for various analysis periods: from hourly to annual.
- Flexible rules for group and individual indicators (e.g., employee or department efficiency monitoring).
Business Benefits
- Timely Response: instant alerts on critical deviations (e.g., exceeding overdue task limits in customer support).
- Strategic Management: linking operational metrics with long-term KPIs (market share growth, customer loyalty improvement).
- Data Transparency: a unified platform for overseeing all metrics — from financial to HR indicators.
- Reduction in Manual Labor: automatic calculation, updating, and visualization of data.
Use Cases
- Customer Support
- Monitoring overdue tickets: automatic manager notification when limit exceeds three instances.
- Analysis of first-line task closure rate: team efficiency assessment.
- Manufacturing
- Defect level control: alert on deviation from norms.
- Real-time equipment downtime tracking.
- Marketing
- Calculation of Customer Acquisition Cost (CAC): comparison with planned values and budget adjustments.
- Campaign conversion analysis through “plan vs. actual” widgets.
- Logistics
- Delivery time tracking: notification on delays exceeding 15 minutes.
Technical Specifications
- Integration with BPM2B: the module operates within the platform ecosystem, supporting all standard entities and workflows.
- API and Customization: ability to tailor calculation formulas, triggers, and visual elements to business needs.
- Security: access control based on groups and roles.
Conclusion
The BPM2B Indicators module is not just a tool for data collection but a powerful mechanism for business management. It transforms disparate metrics into actionable insights, helps prevent crises, and accelerates goal achievement. Implementing the module will reduce time spent on routine tasks, enhance process transparency, and strengthen your company’s competitive edge.
BPM2B Indicators: Your Data, Your Decisions.
